Accessibility Policy

Our Commitment to Accessibility

At Pulpculture, we believe that everyone should have equal access to information and functionality on our website. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which provide recommendations for making web content more accessible to people with disabilities.

Accessibility Features

Our website includes the following accessibility features:

• Keyboard Navigation: All functionality is accessible via keyboard for users who cannot use a mouse
• Screen Reader Compatibility: Our website is designed to work with popular screen readers, including JAWS, NVDA, and VoiceOver
• Text Alternatives: Images include descriptive alt text to convey meaning to users who cannot see them
• Color Contrast: We maintain sufficient color contrast ratios between text and background colors to ensure readability
• Resizable Text: Text can be resized up to 200% without loss of content or functionality
• Clear Navigation: Consistent and logical navigation structure throughout the website
• Focus Indicators: Visible focus indicators for interactive elements to help keyboard users navigate
• Descriptive Links: Link text is descriptive and meaningful, avoiding generic phrases like "click here"
• Form Labels: All form fields have associated labels to help users understand what information is required
• Error Identification: Form errors are clearly identified and described to help users correct mistakes

Conformance Standards

We aim to conform to the following accessibility standards:

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines developed by the World Wide Web Consortium (W3C)
• AODA: Accessibility for Ontarians with Disabilities Act, as applicable to Ontario-based businesses
• ADA: Americans with Disabilities Act requirements for digital accessibility

Ongoing Efforts

Accessibility is an ongoing effort at Pulpculture. We are continuously working to improve the accessibility of our website through the following initiatives:

• Regular accessibility audits and testing
• Training our team on accessibility best practices
• Incorporating accessibility into our design and development processes
• Monitoring and addressing user feedback regarding accessibility
• Staying current with evolving accessibility standards and technologies

Third-Party Content

While we strive to ensure accessibility across our entire website, some third-party content or functionality may not be fully within our control. This includes embedded videos, social media feeds, payment processing interfaces, and other third-party widgets. We work with our partners and vendors to advocate for accessibility improvements in their products and services.

Compatible Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Browser accessibility features and extensions

Known Limitations

Despite our best efforts, some areas of our website may have accessibility limitations. We are aware of the following issues and are actively working to address them:

• Some older PDF documents may not be fully accessible. We are working to remediate these documents.
• Some interactive features may require JavaScript to function properly.
• Live chat functionality may have limited accessibility with certain screen readers.

If you encounter any accessibility barriers, please contact us and we will work to provide the information or service you need in an alternative format.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

When contacting us about accessibility issues, please include:

• The web page URL where you encountered the issue
• A description of the accessibility barrier
• The assistive technology you were using (if applicable)
• Your contact information so we can follow up with you

Response Process

When we receive accessibility feedback, we will:

• Acknowledge receipt of your feedback within 2 business days
• Investigate the reported issue and assess its impact
• Provide an update on our findings and planned remediation within 10 business days
• Implement a solution or provide an alternative means of accessing the content or functionality
• Follow up to ensure the issue has been resolved to your satisfaction

Policy Updates

This accessibility policy was last updated on November 27, 2025. We review and update this policy regularly to reflect our ongoing accessibility efforts and to ensure compliance with evolving standards and regulations.

Additional Resources

For more information about web accessibility, please visit:

• W3C Web Accessibility Initiative (WAI)
• Web Content Accessibility Guidelines (WCAG) 2.1
• Accessibility for Ontarians with Disabilities Act (AODA)