Refund & Cancellation Policy
At Pulpculture, we're committed to ensuring your satisfaction with every purchase. Please review our refund and cancellation policy below.
Exchanges
We offer exchanges for all orders. If you'd like to exchange your juice for a different product or flavor, we're here to help. We understand that sometimes you might want to try something different or have received an item that doesn't meet your expectations.
To request an exchange, please contact us using one of the methods below, and we'll work with you to find the perfect product.
Refund Policy
We do not offer monetary refunds on juice purchases. However, we believe exchanges are the best solution to ensure you're completely satisfied with your order.
Our juices are made with fresh, cold-pressed ingredients and are best enjoyed at their peak freshness. If you have any concerns about your order, we encourage you to reach out to us, and we'll make it right through an exchange.
Order Cancellation
Orders can be cancelled within a limited time window after purchase, depending on your location and the status of your order. If your order has already been processed or shipped, cancellation may not be possible, and an exchange would be the next best option.
To cancel an order, please contact us immediately through the methods below, and we'll do our best to assist you.
Damaged or Defective Products
If your order arrives damaged or defective, we want to make it right. Please contact us with photos or details of the issue, and we'll arrange an immediate exchange.
We take the quality of our products seriously and stand behind every bottle of juice we send out.
How to Request an Exchange
To request an exchange or discuss your order, please reach out to us using one of the following methods:
Send us an email with details about your order and what you'd like to exchange:
support@pulpculture.caContact Form
Fill out our contact form and our team will get back to you within 24 hours:
Go to Contact FormResponse Time
We aim to respond to all exchange requests within 24 business hours. Once we receive your request, we'll work quickly to process your exchange and get your preferred juice on the way to you.
Subscription Orders
If you have an active subscription and would like to modify it, pause it, or cancel future deliveries, please contact us through email or our contact form. We'll be happy to help you manage your subscription preferences.
Questions?
If you have any questions about this policy or need further assistance with your order, don't hesitate to reach out. We're here to help!
Email: support@pulpculture.com
Contact Form: Submit your inquiry
Last updated: November 2025