Privacy Policy

Information We Collect

We collect information that you provide directly to us when you:

• Create an account or place an order
• Subscribe to our newsletter or marketing communications
• Contact our customer support team
• Participate in surveys, contests, or promotions
• Interact with our website or mobile app

The types of information we may collect include:

• Personal Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details, payment card information (processed securely through our payment providers)
• Account Information: Username, password, order history, preferences
• Technical Information: IP address, browser type, device information, cookies and usage data

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Communicate with you about your orders, account, and customer service inquiries
• Send you marketing communications, promotional offers, and newsletters (with your consent)
• Personalize your shopping experience and provide product recommendations
• Improve our website, products, and services
• Detect and prevent fraud and security threats
• Comply with legal obligations and resolve disputes
• Analyze website usage and trends to enhance user experience

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, shipping carriers, email service providers, analytics providers)
• Business Partners: Trusted partners who assist in delivering our services, bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver targeted advertising

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and monitoring
• Restricted access to personal data on a need-to-know basis
• Compliance with PCI-DSS standards for payment processing

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

Canadian Privacy Law Compliance

As a Canadian company based in Toronto, Ontario, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We are committed to the following privacy principles:

• Accountability: We are responsible for personal information under our control
• Consent: We obtain your consent when collecting, using, or disclosing your personal information
• Limiting Collection: We only collect information necessary for identified purposes
• Limiting Use and Disclosure: We use and disclose personal information only for the purposes for which it was collected
• Accuracy: We keep personal information accurate, complete, and up-to-date
• Safeguards: We protect personal information with appropriate security measures
• Openness: We make information about our privacy policies readily available
• Individual Access: You can access and review your personal information
• Challenging Compliance: You can challenge our compliance with privacy principles

Your Privacy Rights

Under Canadian privacy laws (PIPEDA), you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Object: Object to certain processing of your personal information

To exercise these rights, please contact us using the information provided at the end of this policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer your personal information outside of Canada to our service providers or business partners, we ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA and this Privacy Policy.

We use contractual measures and other safeguards to ensure that your personal information receives an equivalent level of protection when transferred internationally.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.